Jo's Brooklyn Bagel Too

Nicholas Cardell Gore a month ago

LONG REVIEW!! On Sunday morning, my girlfriend and I woke up craving a bagel, and being too lazy to cook breakfast ourselves, we wanted to order from our favorite local spot, Jo's Brooklyn Bagel in the food hall downtown via DoorDash. My girlfriend is particular about her bagel order: it's not just about the type of bagel, it's about what and how much goes on the bagel. In this fase, she likes a light application of whipped butter. The workers know us by face when we visit in person, and 9 times out of 10 can state our order as we walk up. They are all kind and professional, making it a great experience each time we visit. Ordering from the DoorDash app can be a bit of a dice roll, however. Without knowing if the worker will read the special instructions on our selection, it's a minor annoyance if it's not quite right. The privilege we have to be annoyed by this is apparent, I know. But when your hungry for something particular, especially a favorite item, you want what you want. I called the number attached to the store through the app in hopes to speak with whoever was working before placing the order to ensure my woman got what she wanted, taking an extra step to get the orde

Junru Huang 2 months ago

I am extremely disappointed with my experience at your shop, especially considering this was my first visit. From the moment I placed my order, I felt I was being talked down to instead of being treated with basic respect. When I ordered an Americano, the staff member sarcastically asked me, “Do you know that an Americano is just espresso with water?” This comment was completely unnecessary and came across as condescending. I then politely asked if they could add ice to my drink, and instead of simply helping or explaining the options in a professional manner, I was told that they could only make it “less hot.” The entire interaction made me feel like my questions were an inconvenience. Unfortunately, things only got worse after I got home. When I opened my bagel, I found that it was burnt to the point that large portions were black and charred, making it unpleasant to eat. On top of that, the wrapper wasn’t even sealed properly, showing a complete lack of attention to quality and presentation. I genuinely cannot understand how anyone thought it was acceptable to serve food in this condition. A burnt bagel is something that should have been obvious before it ever reached a cust

Residence Inn Scranton 8 months ago

Not quite a New York bagel but still good. Variety of bagels. Its in the food hall. You can parking across the road and N Park Row.

Robin Andrews a year ago

The ladies in the morning at this location are absolutely wonderful and have great customer service. I generally go on my way to work around 630 am mon-fri and good customer service is hard to find

Krishya p a year ago

I got everything begal and coffee from this cafe and honestly bagel was not toasted properly after putting in toaster , while eating it i was like i m eating bagel dough absolutely disappointed will not recommend this for bagel and coffee too .. very avg. service , it costs me >$7 not values for money at all.